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Ramin Abrishamian


Senior Advisor

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Ramin Abrishamian


Senior Advisor

Ramin Abrishamian's professional experience spans all aspects of the technology commercialization cycle, having held every key position in this cycle from the inventor to the investor. As a Founder and/or CEO he has been responsible for the commercialization of nine technologies. 

Currently Ramin is a Co-Founder and President of Artatech, Inc., a company with a number of innovative devices and systems for encouraging increased physical activity and healthier eating. Ramin is also a Co-Founder of Benevolent Technologies for Health (BeTH), an MIT start-up, with a technology for an innovative prosthesis system. He was the Founder and CEO of EnvaPower, an innovative company offering market intelligence to electricity market participants through analysis and modeling of large data sets. 

He has served on the Boards of four privately and publicly held companies as well as two non-profit organizations. He is a co-inventor on five pending or issued patents. He has a B.Sc. degree with honors from the University of Strathclyde in Glasgow, Scotland and an MS from MIT in Cambridge, Massachusetts, both in Chemical Engineering.

 

ramin@nuebridge.com

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Vafa Akhavan


Senior Advisor

Vafa Akhavan


Senior Advisor

Vafa is a global executive and consultant focused on customer ecosystems, operational excellence and profitable growth. He is currently a senior advisor to corporate and PE clients. 

He served as President and CEO of The Forum Corporation, a global consulting firm based in Boston specializing in leadership, sales and customer experience development. Previously Vafa was Vice President Global Customer Operations at McGraw Hill’s Information & Media, a $1.2bil segment. Prior, he led the global consulting business of J.D. Power and Associates in the non-automotive verticals.

He has worked with F500 clients around the world covering 7 sectors, 16 countries across 3 continents including Wells Fargo, T-Mobile, Mazda, SunTrust, VW, LAX, Alaska Airlines, Barclays, Comcast, Standard & Poor's, Chrysler, Telecom Italia, BMW, Ricoh, TD Ameritrade, Xerox, CapitalOne, Oracle and MetLife. 

Vafa is an award winning filmmaker and has served on the Board of Advisors for PedPad, Teacher's Pet and The Children's Theatre Company of New York. Vafa is currently an Executive Board Member of SwissVBS, a Swiss based L&D Management firm.

 

vafa@nuebridge.com

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Dan Aks


Senior Advisor

Dan Aks


Senior Advisor

Dan has served as Chief of Staff with McGraw Hill Education. He was previously COO of PRIMEDIA Consumer Magazines and President of PRIMEDIA Internet. He has held senior management positions with MTV Networks and GMG Publishing, and he was a Partner at Booz, Allen & Hamilton (now Booz & Co), where he worked for over 10 years. 

Dan holds a Bachelor of Science degree in Manufacturing/Industrial engineering from Rutgers University School of Engineering and a Bachelor of Arts degree in Business Administration from Rutgers University’s Rutgers College. He also was awarded an MBA from Harvard Business School. Dan is currently a Trustee with the Direct Marketing Education Foundation. 

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Marcia Bogue


Senior Advisor

Marcia Bogue


Senior Advisor

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Marcia is an Advisor with NueBridge focused on the travel and hospitality industry.  Marcia’s 25 + year career includes leading customer experience for Fairmont, Raffles and Swissotel brands as Global Executive Director from 2000 to 2016. Program leadership resulted in the brands honored with J D Power President’s Award - 2015. 

Previously, she has held a variety of directorial and management positions at both corporate and hotel level with Fairmont Hotels & Resorts involving project management, innovation, training and development as well as food and beverage.  Her extensive background has allowed her to effectively interpret the importance of guest experience, successfully translate complex measurement systems into a common language and actionable intelligence.

Marcia’s most recent position was Global Executive Director Guest Satisfaction, Accor Hotels – Luxury Division with a focus on brand transitioning and  quality assurance programming.  

 

marcia@nuebridge.com

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Tom Bond


Senior Advisor

Tom Bond


Senior Advisor

Tom is an executive and senior management consultant specializing in organizational and process improvement driven by Voice of the Customer data and key stakeholder perspectives. In 20 plus years, across a wide range of industries, Tom has built a significant experience base and tool set to draw from, consistently leading clients to sustained top and bottom line results. 

Most recently, Tom led the solutions team of Global Customer Operations organization for The McGraw-Hill Companies. Projects there led to world class metrics for the global contact center that supports complex B2B products from multiple lines of businesses. He also served as the primary advisor to the President of McGraw-Hill Construction on all matters related to customer care, sales support, back office systems and organizational customer centricity. 

Previously, Tom worked with J. D. Power and Associates for 15 years in their Voice of the Customer consulting practice helping global companies translate their customer feedback and data into actions that improved revenue, loyalty, costs and overall customer experience. 

With General Physics Corporation, Tom led the establishment of multi-year, multi-million dollar strategic partnerships with two Fortune 500 companies including full P&L responsibility to $20M+ 150+ person operation, creating the company’s most significant long-term accounts. 

Tom holds a Bachelor’s degree in Marine Engineering from the United States Naval Academy, served as a submarine officer in the United States Navy and is a retired Commander. 

 

tom@nuebridge.com

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Carol Borghesi


Senior Advisor

Carol Borghesi


Senior Advisor

Carol‘s  30+ year career has taken her from TELUS in Canada to British Telecom (BT) in the U.K. to Bharti Airtel in India,  back to TELUS and now a Senior Adviser with NueBridge. Carol joined British Telecom (BT), London, England in 1997 to run customer operations and became Managing Director 21st Century Customer Experience. She left to join Bharti Airtel Delhi, India as Group Director Customer Service for 2 years, returning to the UK to work as a consultant in the Public Sector.  In 2009, Carol rejoined TELUS as SVP Customer Experience – Consumer and was appointed SVP- Customers First Culture, an enterprise-wide transformation initiative that continues to thrive. Carol’s most recent assignments have been related to operationalizing a customer first culture.

 

carol@nuebridge.com 

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Douglas Henck


Senior Advisor

Douglas Henck


Senior Advisor

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Doug has 42 years of experience in the insurance industry having served in senior executive positions with AEGON, AIG Life Insurance, Sun Life Financial, and Aetna.  An actuary by training and background, Doug moved into general management when he became the head of Asia operations for Aetna in 1987.  At various times in his career, he has been on the Board of Directors and/or had direct responsibility for company operations in twenty countries on five continents.

Notwithstanding his financial background, Doug’s work with start-up and turnaround operations has focused on building strategies and high performance teams.  Most recently his six-year stint with AEGON culminated in a comprehensive digital-based strategy for disrupting the staid life insurance marketplace in Asia.  AEGON's India life operations, for example, from which Doug recently stepped down as Chairman of the Board, have had top awards for digital prowess for all four years of the award’s existence.

Doug is currently Chairman of Asia Corporate Governance Association and has previously served as Chairman and CEO of Aegon Asia, Chief Financial Officer of the Baha’i World Center, President of Sun Life Financial Asia, and Chairman of the American Chamber of Commerce Hong Kong.

 


 

doug@nuebridge.com

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Beth Hirschhorn


Senior Advisor

Beth Hirschhorn


Senior Advisor

Beth is a seasoned marketing executive who has achieved considerable success by placing the customer at the center of the business enterprise.  She led marketing worldwide for Kaplan Inc., the $2 billion diversified education company operating in over 200 countries.  She was charged with building a premium global brand and advancing Kaplan’s digital and customer experience capabilities.  Hirschhorn was a member of Kaplan’s Executive Team and served on the Investment and Capital Allocation Committees. 

Prior to joining Kaplan, Hirschhorn was Executive Vice President and Chief Marketing Officer of MetLife, Inc. and a member of its executive group. She led several major initiatives for the company that dramatically improved the customer experience and strengthened MetLife’s reach and market share.  These included a reinvention of the life insurance buying experience with a patent-pending underwriting process and expanded web and phone distribution, as well as a multi-year transformation of MetLife’s marketing mix from traditional channels to industry-leading digital, sports and entertainment marketing.  Hallmarks of this include the acquisition of naming rights for MetLife Stadium - home to SuperBowl XLVIII – as well as the reinvigoration and expansion of MetLife’s advertising and blimp marketing programs internationally. 

At JPMorgan Chase, Hirschhorn was the Senior Vice President leading its consumer financial services marketing unit.  Her P&L responsibilities encompassed all fee and net interest income generated by the retail product portfolio.  She established a new product development function and re-vamped pricing and rate setting activities in managing the bank’s $60 billion deposit portfolio and proprietary money market funds.

Beth has served on the board of Maestro International, the online debit network owned by MasterCard.  She served as an Advisory Board member at the Wharton School’s Pension Research Council.  She also served as a Director and Chairperson of LL Global, the parent of insurance industry trade groups LIMRA International and LOMA.   


 

beth@nuebridge.com

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Rajesh Jolly


Senior Advisor

Rajesh Jolly


Senior Advisor

Rajesh Jolly is a global business executive with expertise in creatively solving complex problems in diverse industries. As a progressive leader with an exceptional blend of operational, marketing, finance and human resources skills, Rajesh has been a senior c-suite executive at some of America’s business icons.

An experienced leader in domestic and international markets, Rajesh has a proven track record of achieving sustainable results in emerging markets including China, India, the Pacific Rim, the Middle East and Latin America, as well as in North America and Europe. He is an acknowledged leader with an excellent mix of strategic and operational skills and is adept at developing high performing teams and building strong global businesses. 

Rajesh was CEO and Executive Advisor with Friendly Franchisees Corporation, a $250 million multi-brand franchise organization with established brands Carl’s, Jr., Denny’s, and Papa John’s. Earlier, he was SVP of Operations with Regus Group, a $1.1 billion global provider of outsourced workplace solutions; President International at FedEx Kinko’s; Vice President of North American Operations at Budget Rent-a-Car; Vice President of Asia/Pacific at Wendy’s International; President and CEO at Pancho’s and Regional Vice President at Pepsi Co.

Rajesh has an MBA in Marketing and Finance from the University of Memphis and a degree in Accounting and Economics from the University at Bombay. He was a fellow of the National Institute of Bank Management in Bombay and completed a Pacific Rim Management Program at the University of Southern California.

 

rajesh@nuebridge.com

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Nancy May


Senior Advisor

Nancy May


Senior Advisor

Nancy May is President and CEO of The BoardBench Companies, a corporate governance advisory and director succession services firm. She has over 25 years experience as a strategic advisor to high-growth, mid-cap and Global 100 public and private companies and their boards worldwide on issues impacting financial health, rapid growth and corporate sustainability. Nancy has worked with some of the most recognized global institutions, public and private companies and investment firms in such industries as automotive, banking, insurance, chemical, energy, natural resources, technology, healthcare, consumer goods, education, financial services, industrial manufacturing, media, communications, bio-tech, communications and more.

Early in her career, Nancy was known for her work in emerging technologies where she developed and implemented advanced business, marketing and consumer applications for such clients as Burger King, CitiBank, CocaCola, Ford Motor, Kodak and others. 

In addition, Nancy is known for her work in support of diversity initiatives. She has been honored by the SBA for her support of women as Women's Business Advocate of the Year, and she was invited to meet President Clinton as one of the nation's top business leaders. In addition, she has served on the boards of a number of private and not-for-profit corporations and actively supports international organizations including the International Women’s Forum, Economic Club of New York, the Financial Women's Association, HR People & Strategy, the World Affairs Forum, Economic Ventures and others. 

Nancy has been a guest lecturer and presenter for numerous business and professional organizations, including the Baltic Institute of Corporate Governance, George Washington University, Financial Executive Institute, The Conference Board, National Geographic Films and numerous well known college and university graduate programs. 

 

nancy@nuebridge.com

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Gina Pingitore


Senior Advisor

Gina Pingitore


Senior Advisor

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Gina Pingitore is a Senior Adviser at NueBridge based in Los Angeles.  In this capacity she leads the global research, analytics and insights practice at NueBridge.  Most recently Gina was managing director of Deloitte Services LP’s Center for Industry Insights (the Center). Gina was responsible for developing and driving Consumer and Industrial Products (C&IP) sector research initiatives, managing the development of the Center’s eminence and thought leadership, and supporting C&IP industry leadership. Prior to joining Deloitte, Gina was chief research officer at JD Power, a McGraw-Hill Company, where she was the “keeper” of the famed JD Power index model and served as a voting member of the JD Power Executive Committee. She has shared her knowledge by authoring papers for multiple publications in both industry and academic journals, speaking engagements, and interviews. Gina holds a PhD in Applied Social Psychology from Loyola University in Chicago, a Masters in Clinical Psychology from Edinboro University, and is a licensed clinical psychologist.


 

gina@nuebridge.com

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Hilary Potts


Senior Advisor

Hilary Potts


Senior Advisor

Hilary Potts is a business executive and global management consultant with an expertise in transforming and growing businesses and leaders. She advises executives across many sectors including CPG, petrochemicals, pharmaceuticals, healthcare and financial services. She is recognized by colleagues and clients for her ability to quickly size up the business, people and the environment and create strategies and plans to turn delicate, complex situations into non-events. She advises executives on how to best deploy changes, from identifying the best practices for successful merger integrations to deploying new strategies to crafting executive onboarding plans. 

Prior to joining NueBridge, Hilary served as President and CEO at CLG (Continuous Learning Group), a global leader of behavior-based performance management consulting. Additionally, she was on CLG’s board for eight years. During her fifteen year career at Union Carbide, she held various sales and marketing positions across the Fortune 500 Company, including leading the Polyethylene Film business. Hilary earned her B.S. and M.S. in Chemical Engineering from Clarkson University. 

Author of : The Executive Transition Playbook: Strategies for Starting Strong, Staying Focused, and Succeeding in Your New Leadership Role

 

hilary@nuebridge.com

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Derrick Samuel


Senior Advisor

Derrick Samuel


Senior Advisor

Derrick served as President of Greater Asia for Colgate-Palmolive, a $17billion global consumer products company. His 29 years of operational excellence spreads across Africa, South Pacific, South Asia, Eurasia, ASEAN and China. Additionally, based in the US, Derrick led the Global Supply Chain and Global R&D for Colgate over 4 years, embarking on significant change. He has strong expertise in management, international strategy especially in emerging markets, corporate governance, M&A, brand marketing and crucial development and resourcing of top talent. 

Derrick has served on the boards of several industry associations straddling manufacturing, personal care and advertising in Australia and India. He was also Chairman of Colgate-Palmolive, India (a public company). He is an Electrical Engineer and has a Masters in Management Science from the University of Stirling Scotland. 

 

derrick@nuebridge.com

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Heather Tulk


Senior Advisor

Heather Tulk


Senior Advisor

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Heather is an accomplished executive with over 20 years experience in P&L management, transformation, marketing, sales, and customer service operations.  Heather is also an experienced Board Director.

Heather was most recently Chief Customer Officer of MTS Allstream, one of Canada’s largest Information and communications technology companies.  In this role she had accountability for all revenues of a $3BCAD corporation, for full P&L of corporate subsidiaries, led sales, marketing, customer care and retail operations, and designed and led a $100MCAD corporate-wide digital and customer experience transformation program.  Prior to this she has held Executive positions in Marketing, Sales, Customer Care, and Retail branch operations for Bell Canada and Bell Aliant.

A true customer zealot and innovation expert, Heather is an award-winning leader of Canadian firsts in both consumer and business markets. Heather has been a key leader in some of the most significant changes in the digital era in Canada including: roll-out of the first national internet service; the first commercial roll-out of IPTV; development of the first city-wide Fibre-to-the-Premise Network in Canada; the first deregulation of a local service market in Canada; numerous digital and omni-channel innovations; ground-breaking Cloud Service and IoT services development; and many digital customer service innovations.   

Heather has received numerous awards and honours including being named to: Diversity 50 by the Canadian Board Diversity Council; Canada’s Most Powerful Women Top 100 through the Women’s Executive Network™; Canada’s Top 40 Under 40™; and the Leadership Foundation Fellowship program of the International Women’s Forum.  Heather holds a Masters of Business Administration from Queen’s University and an Honours Bachelor of Commerce from Memorial University.  Heather has completed the Directors Education Program of the Institute of Corporate directors and holds an ICD.D designation.

Heather is a Director of the Canadian Marketing Association and sits on the International Women’s Forum Toronto Forum Executive board. She is a Past-Director and Chair of the Human Resources and Pension Committee for Marine Atlantic Inc. and Past-Chair of the Halifax Chamber of Commerce.

 

heather@nuebridge.com

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David Vaillancourt


Senior Advisor

David Vaillancourt


Senior Advisor

David is a C-suite general management and finance executive in predominantly privately held or state controlled companies. He has extensive experience in North/Central America, Europe (all – including the Western Balkans), as well as the Middle East and South-East Asia. He was CFO International for a privately held diversified group in Minneapolis, VP and CFO for an Olympia and York group company in Toronto and Exec VP for a Monaco-owned diversified services company in Canada. 

More recently, he has been Exec VP and Deputy CEO, as well as Director of International Operations in East European companies. He returned an Indian manufacturing company to stable operations after years of losses, restructured a Malaysian manufacturing company, completed P/E financing in an East European company and directed divestiture of US assets for a Canadian company – divesting sole shareholder realized in excess $120mm. He has completed start-up venture financing in a J/V Portuguese manufacturing company and completed IPOs and LBOs in New York and Toronto. 

David participates regularly in Corporate Social Responsibility, Civil Voice in Society, PPP and Anti-Corruption panels, round-tables and conferences. He is an advocate for, and supporter of, responsible and ethical business practices. David attended McGill University, is a Management Accountant and a member of the Planning Executives Institute.

 

david@nuebridge.com